Passengers complained about the lack of food and water on trains stranded in Kuban.

Dozens of trains have been delayed due to snowfall in Kuban, some of which have been stranded for almost a day. Passengers have complained of a lack of hot food, water, and electricity.

Due to unusual snowfalls in the Krasnodar Krai and disruptions to the schedule, 55 trains have been delayed.

Departure times for several trains from Kislovodsk, Nalchik, Adler, and the Imeretinsky resort have also been changed. Trains scheduled for December 31 will not resume service until the night before or the morning of January 1, the Federal Passenger Company announced today on its Telegram channel.

Ticket refunds and reissues are available free of charge. "Passengers on trains delayed for more than four hours are being provided with meals," the company assured, also promising to provide additional RZD Bonus points to passengers on trains delayed for more than five hours.

The Southern Transport Prosecutor's Office assured that no complaints have been received from passengers on delayed trains, RIA Novosti reports.

The Krasnodar Krai Ministry of Transport, together with municipal administrations, promised to assist with food delivery and other organizational issues, the Krasnodar Krai task force reported.

Personal food and water supplies have run out. Food available for purchase on the train also ran out early this morning.

Meanwhile, complaints from passengers and their relatives, many of whom have also been left without communication, are being published on Telegram channels.

Olga said, Her daughter and two-year-old granddaughter are currently on train 442 Rostov-on-Don – Adler without food or water. They were supposed to arrive in Adler at 8:20 a.m. Moscow time on December 31st, but were stranded between Armavir and Belorechensk at 2 a.m. The train is barely moving. We reached Kurganinsk. Our personal food and water supplies are gone. The food available for purchase on the train also ran out early this morning. We contacted the train conductor asking for at least basic dry rations and water. The conductor said we would be provided with food at Belorechensk station at 10:00 a.m. However, it's 8:00 p.m., and we still haven't reached the station, and they haven't provided any food. The train conductor shrugs and says he can't help. "No services (the Ministry of Emergency Situations, the police, the Krasnodar Krai administration) are coming to help," Olga told 161.ru.

Her daughter also reported that the coal for heating the train car is running low, and there is no electricity on the train.

According to passengers on another train (No. 501, Moscow-Adler), the staff didn't tell them if there would be a delay, even though they had read about problems on that route that morning. "We were stopped just before Kavkazskaya station (near where something happened), and the lights in the train car went out. "There is no information," the "Caution, News" newspaper quoted passengers as saying.

A relative of a passenger traveling from Stavropol to Moscow reported that the trains were stopped overnight due to an emergency on the tracks. Instead of hot food, passengers were given only instant noodles and water. Communication gradually disappeared, and now they can only communicate with relatives via text messages. People are not being allowed out of the carriages, reports "Horizontal Russia 7x7"*.

There is no talk of any hot meals that Russian Railways organizes for passengers with departure delays of four hours or more.