Passengers on trains stranded in Kuban called their holiday ruined.

The Federal Passenger Company and the Kuban regional emergency response center reported on thousands of meals provided to passengers on stranded trains before the New Year. Passengers were forced to celebrate the New Year in the cold and with broken toilets; not everyone received the promised meals, and had to wait more than a day for the train to depart, according to passengers complained on social media.

As reported by the "Caucasian Knot," dozens of trains were delayed due to snowfall in Kuban, some of which have been stranded for almost a day. Passengers complained of a lack of hot food, water, and electricity.

Authorities and railway workers reported on the provision of meals to passengers on stranded trains

More than 1,000 railway workers are involved in clearing snowdrifts on the railway in the Krasnodar Territory. Snow depth reached one and a half meters at several infrastructure facilities, the Federal Passenger Company reported. This afternoon, it reported that railway workers had partially restored power to the overhead contact system to allow passenger trains to pass, and train service was organized according to a temporary scheme.

"Passengers on delayed trains have been provided with rest areas in business lounges and luxury lounges at the Rostov-Glavny, Krasnodar-1, Sochi, Adler, and other train stations. Meals and water have been provided, and passengers are being constantly updated on schedule changes," the statement read.

The Krasnodar Krai operational headquarters reported today that approximately 2,800 meals have been delivered to passengers on trains delayed due to inclement weather. The Kavkazsky District and Armavir administrations helped deliver water, instant groceries, cookies, sandwiches, tea, and children's New Year's gifts to passengers.

Train delays range from 47 minutes to over 27 hours. Diesel locomotives are being used to reroute trains through the damaged sections. As of 12:43 p.m., approximately 50 trains were delayed, the publication states.

FPC did not disclose the number of trips that were running behind schedule, but indicated that several other trains, including from Moscow to Nazran, Adler, Vladikavkaz, and Kislovodsk, would be delayed.

Telegram users criticized the organization of passenger assistance efforts.

One of FPC's reports was published on the Kub_Mash Telegram channel and garnered 35 comments.

One commenter reported that she was traveling from Sochi to Armavir. "I boarded the train at 9:56 p.m. on December 30th, and was supposed to arrive at 6:05 a.m. on December 31st. We were ultimately evacuated from the train due to the attack on Tuapse, stuck in an underground passage for almost two hours, and then parked near Belorechensk from 2:30 a.m. At 6 p.m., they gave us Doshirak-type noodles, army-style cookies, and water. Meanwhile, almost no one had a signal, it was cold, and there was only one toilet open for the entire 21-car train in the dining car, but you had to flush with a bucket; there was no running water. Food was exorbitantly priced, and you could only buy cash. We got off the train in Belorechensk around 8 p.m. with several dozen other passengers, because rumors had spread that we'd be stuck there until morning. Russian Railways didn't provide any precise information; they kept lying that we were about to leave, and then we stayed there, so the Adler-Kislovodsk train was delayed for at least a day," she said. She.

According to her, some passengers decided to leave on their own (from Belorechensk to Armavir is 102 kilometers in a straight line and 146 kilometers by road - note from "Caucasian Knot"). "I had to walk through an overpass on completely uncleaned stairs with my suitcases. And there was about 70 centimeters of snow! In the end, someone took a taxi, and my relatives picked me up. We celebrated New Year's in a car on an uncleaned road," she said.

"My parents are on this train, I confirm. They just got to Armavir," Karina R wrote at 9:05 a.m. Moscow time.

"No one fed anyone. My husband was on the Tynda-Kislovodsk train. At 5:30 a.m., the train stopped in the fields before Kropotkin. No food was offered until about 3:00 p.m. Sandwiches and tea at the Kropotkin station, which weren't enough for everyone who wanted them, that's all the food they had," she reported. Elena.

"They gave us instant noodles and that was it. The flight from Krasnodar to Sochi was 21 hours. We spent New Year's in a compartment," added Vadim.

"Nobody fed us anything. We were traveling on the St. Petersburg-Kislovodsk train with a significant delay, clearly more than four hours. We celebrated New Year's in the vestibule," reported Alena.

A Business FM Krasnodar correspondent spent New Year's on a stranded train and reported on a 24-hour wait without food, the radio station reported.

Journalist Georgy Natadze celebrated the holiday in a carriage on the Simferopol-Kislovodsk train, which stopped at Kavkazskaya station on the morning of December 31. The delay was caused by snow drifts and damage to power lines due to inclement weather.

Passengers were initially promised a delay of up to two hours, but the train remained idle all day. Natadze noted that they were "very lucky" to have stopped at a station where they could get out for food. The train, which had gone ahead, was stuck in a field near Armavir with a disabled generator, no power, and overflowing restrooms. Throughout the entire day, passengers were not provided with official food, only water. The train departed only at 11:40 PM and arrived a day late, according to the publication.

"Caucasian Knot" also reported that on July 21, a drone attack caused the roof of the Kamenolomny railway station in the Rostov region to catch fire. The incident resulted in a disruption to the passenger train schedule: 26 trains were delayed for periods ranging from 13 minutes to 4.5 hours.

On the night of July 19, a drone attack in the Rostov Region injured a railway employee on duty at the Likhaya station. She was taken to the hospital and then transported to a Rostov clinic by Russian Railways.

Due to damage to the railway's electrical grid on the Likhaya-Zamchalovo section, train service was suspended. It resumed service that same day, but the incident caused delays.

The next day, July 20, 132 passenger trains were delayed for periods ranging from half an hour to 15 hours, and 10 trains were also subject to schedule changes.